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Notice of Privacy Practices

Lakeview Center, Inc.

Printable version

This Notice Describes How Medical Information About You May Be Used and Disclosed and How You Can Get Access to This Information. Please Review it Carefully.

Effective September 26, 2016


Your privacy is important to us. We want you to understand:

  • Who will follow this NOTICE.
  • The common ways in which we may use and share your medical information.
  • How you can enable better care from other providers that you see.
  • The ways in which we may use and share your medical information without your permission.
  • Your rights concerning your medical information.
  • How to file a complaint about your privacy.

Who will follow this NOTICE?

  • This NOTICE applies to Lakeview Center, Inc. (Lakeview) and all of its employees. There is a separate NOTICE for other Baptist Health Care facilities. You will be provided with this other NOTICE if you visit any of those facilities.
  • The law requires us to maintain the privacy of your medical information and to tell you our duties and practices regarding your medical information. These duties and practices include notifying you of a breach (improper sharing of your data).
  • The law requires us to follow the terms of our current NOTICE. We reserve the right to make changes to this NOTICE, which may include new privacy provisions about the medical information that we keep. If we make any changes, we will give you a copy of the new NOTICE the next time you visit us. The latest version of this NOTICE can always be found on our website at www.elakeviewcenter.org. You have the right to a paper copy even if you have received an electronic version from our website.

What are the common ways in which we may use and share your medical information (including psychotherapy notes)?

  • Treatment Purposes: We will share your information with those who are caring for you. For example, if you come in for counseling services and are in need of medication, the doctor may share your information with your pharmacist.
  • Payment Purposes: We may share your medical information with the insurance company paying for your care.
  • Health Care Operations: We may use your medical information to improve the way we provide care to you and others. For example, a team of experts from our
    staff may review your medical information to ensure quality of care.
  • Appointment Reminders: We may call you or send you a letter to remind you about your appointment. Please tell us if you do not want your information used in this way.
  • Sign-in Sheets: We may use sign-in sheets in our offices and call your name when the doctor is ready to see you.
  • Research: We may share your information for research. If we do this, the law requires us to take extra steps to protect your privacy and tell why we will be using your information.
  • Family and Others in Your Personal Life: If you ask us to share specific information with a specific person, then we may do so. Otherwise, we will not share any information with these persons unless we are required to do so by law.
  • Satisfaction Surveys: We may send a survey to you in the mail. Your answers will help us provide better care.
  • Specific Releases Authorized by You: This is a release requested, signed, and dated by you that identifies what is to be released, to whom the information is to be released, and the reason for the release.

How can you enable better care from other providers that you see?

  • We are part of a Health Information Exchange (HIE). This HIE receives medical information in an electronic NOTICE OF PRIVACY PRACTICES (not paper) form, and makes it available to other health care providers to enable improved treatment. With your authorization (by opting in), we can share a limited part of your medical information, including mental health and substance abuse information, with the HIE so your other care providers can better serve you.
  • You have the right to participate (opt in) or not participate (opt out) at any time.

In what other ways may we use and share your medical information without your permission (including psychotherapy notes)?

  • As Required by Law: We must contact the police if we suspect you are involved in child abuse or neglect.
  • To Stop a Serious Threat to the Health or Safety of Someone or the Public: We have a duty to warn others if we feel you could cause them harm.
  • Law Enforcement: We may contact the police if we believe you are a victim of abuse. We may also contact the police if you commit a crime at our facility.
  • Public Health: We may share your medical information with a public health agency, such as the Centers for Disease Control.
  • Reviews by Outside Agencies: We may share your medical information when being reviewed by outside agencies that have authority over us. This includes state, federal and other licensing agencies.
  • Court Order: We may share your medical information when responding to an appropriate legal process such as a court order or when initiating involuntary court proceedings (Baker Act / Marchman Act).
  • Children: In some cases we may not share your child’s medical information with you. For example, there are times when your child can seek care without your permission.
  • In Case of Death: We may share limited medical information with the medical examiner.
  • Inmates: If you are a prisoner, we may share your information as appropriate.
  • National Security: We may share your medical information as required by law for national security purposes.
  • Disaster Relief: If there is a disaster like a hurricane or tornado we may use your medical information to notify your family.
  • Security Cameras: To increase the level of security in our facilities, we use security cameras and recorders in public areas such as hallways and parking lots. We do not use these clinical offices, unless in doing so is part of the treatment provided.
  • For the Protection of the President of the United States and Other Important Leaders: We may share your medical information as required by law for the protection of the President of the United States and other important leaders.

We will not share your medical information for reasons other than noted above without your written authorization. This includes not sharing information for marketing and fundraising.


What are your rights concerning your medical information?

Right to Request Restrictions:

  • You can ask us not to share your medical information for treatment, payment, and health care operations. If you do, we will request that you sign a Lakeview provided form that indicates that you do not want us to share information with or bill your insurance and that you have agreed to pay in full for your services.
  • Please note, if you need emergency medical treatment we may share your medical information even if you have asked us not to.

Right to Revoke Authorizations:

  • You have the right to revoke your authorization at any time. Your revocation must be in writing.

Right to See and Get a Copy:

  • You have the right to see and get a copy of your medical information for as long as we have it. We may charge a fee for giving you a copy. If requested by you, this can be provided in an electronic format, paper, or fax.
  • Sometimes the law does not allow us to let you see all or parts of your medical information. If this happens, you can appeal our decision. Your appeal must be made in writing.

Right to Request Confidential Communications:

  • You can ask us to contact you in certain ways. For example, you can ask that we not send your bills or appointment reminders to your home address or call you at your work number.
  • This request must be made in writing and tell us how you would like to be contacted.
  • We will agree to reasonable requests.

Right to Change Information:

  • You can ask us to change your medical information. For example, you can ask us to correct errors such as your date of birth.
  • This request must be made in writing.
  • The law does not require us to agree to your request.
  • If we deny your request to change your medical information, you can appeal our decision. Your appeal must be made in writing.

Right to an Accounting:

  • You can ask us to give you a list of people we have shared your medical information with. This does not include information shared for treatment, payment and healthcare operations. This also does not include information shared at your request. This request must be made in writing. We are required to keep track of your shared information for six years. This right starts on April 14, 2003 and we will not have any information prior to that date. If you request more than one accounting in a twelvemonth period, we may charge you a fee.

Right to a Paper Copy of this NOTICE: If asked, we will give you a paper copy of this NOTICE.


How can you complain about our handling of your privacy?

  • You have the right to complain if you feel your privacy rights have been violated by anyone who works for Baptist Health Care and this includes Lakeview Center, Inc. There will be no retaliation against you for filing a complaint. The quality of the health care or services we provide will not be affected in any way because a complaint was filed.
  • We ask that you please give us the opportunity to resolve any issues you have concerning your privacy. If you have any concerns about your privacy or feel any of your privacy rights have been violated, please file a written complaint with the Baptist Health Care Privacy Officer at the address below. If you prefer, we will be happy to assist you in completing a written complaint. You can call us at 850.434.4472 for assistance.

    Privacy Officer
    Baptist Health Care Corporation
    Governance, Risk & Compliance (GRC)
    1717 N “E” Street, Suite 402
    Pensacola, FL 32501
    850.434.4472
  • You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services, but we ask that you first allow us the opportunity to correct any issues you may have concerning your privacy.

    Grievance Coordinator
    Lakeview Center, Inc.
    1221 W Lakeview Ave
    Pensacola, FL 32501
    850.469.3765

logo: Lakeview Center of Baptist Health Care