Mobile Response Team

Lakeview Center is the designated Mobile Response Team (MRT) serving Circuit 1 (Escambia, Santa Rosa, Okaloosa and Walton counties). This important community service focuses on treatment for trauma while ensuring public safety.

The MRT provides round-the-clock intervention and support to people who are managing a behavioral or mental health crisis. The team partners with local law enforcement, schools, emergency rooms and providers to support people in need during traumatic events. The team is at-the-ready to provide a response within 60 minutes via telephone triage or face-to-face crisis response. Basic demographic and history information is needed to dispatch a team. MRT also provides after-care to ensure a smooth transition to the appropriate support services.


The three goals of this team are:

  1. Reduce trauma
  2. Prevent unnecessary hospitalizations
  3. Divert individuals from emergency departments or the juvenile justice/criminal system.

Support is provided to youth, adults and families who are showing signs of mental health issues that pose a threat to stability within the home, school or community, including but not limited to: anger, self-injury, school problems, suicidal or homicidal thoughts or behavior, extreme parent/child conflict, seeing or hearing things, and depression or anxiety.


In a crisis situation, it’s important for our partners to know who to call. There are two options:

  1. Call the MRT when: a person is experiencing a behavioral health crisis and willing to seek assistance; a person is expressing suicidal thoughts; a person is experiencing severe stress that results in a significant decline in functioning. The number to call is 866.517.7766.
  2. Call 911 when: a person has attempted or is in immediate risk of attempting/completing suicide; a person is at immediate risk for aggression, violence or has committed a crime; a person is in need of medical attention.
Mobile Response Team Brochure

The Lakeview Center Mobile Response Team (MRT) is just one more way we are helping people throughout life’s journey. To learn more about the service, call Carolyn Shearman, director of emergency services, at 850.469.3554.

Behavioral Health Services | 1221 W. Lakeview Avenue | Pensacola, Florida 32501 |  850.469.3500